Our Mission & Vision
Mission & Vision:
The purpose of IPMR is to improve the lives of the functionally impaired. IPMR strives to provide a working environment that enhances the potential of its’ employees by encouraging mutual respect, job satisfaction, professional development and positive interpersonal relationships.
IPMR’s goal is to be the best provider of pain medicine, physical medicine and rehabilitation services in southwest Idaho. We strive to provide care that is state-of-the-art, multidisciplinary, compassionate and professional.
Ambulatory Surgery Center Mission & Vision:
Provide quality elective ambulatory surgical care to promote the health and optimal function required to lead active lives.
IPMR Ambulatory Surgery Center will provide excellent ambulatory surgical care in our community. We will be the ambulatory surgery healthcare provider of choice for pain management procedures. We will have a team of professional personnel who are passionate about patient care and committed to continuously improving our services to our patients. A spirit of collaboration and trust is evident among the medical staff, nursing staff, administrative staff and ancillary personnel.
Since 1990, Idaho Physical Medicine and Rehabilitation has focused on restoring function -- the ability to live, work, sleep and play as pain-free as possible. IPMR’s medical providers have over 180 years combined experience using the most cost-effective, modern, conservative treatments available.
We care for patients with acute and chronic pain, musculoskeletal problems like back and neck pain, tendonitis, pinched nerves, sprains, carpal tunnel syndrome, fibromyalgia and arthritis.
We also treat people who have experienced catastrophic events resulting in amputation, paralysis or traumatic brain injury, as well as those suffering from cancer, stroke, orthopedic injury; neurologic disorders like multiple sclerosis, polio or ALS, or assistance with a workers’ compensation injury.
Since 2008, IPMR’s Ambulatory Surgery Center (ASC) has offered surgeries and procedures performed safely outside the hospital setting with some significant advantages:
Lower Cost: ASCs can provide many hospital-based procedures, some at an average of 40-60% less than those charged by hospitals.
Greater Convenience: IPMR’s ASC offers:
• Convenient parking (10-50 feet from the front door, on the ground floor)
• Shorter waiting times from admission to procedure start (< 30 minutes)
• Easier scheduling for patients
Superior Customer Service:
ASC patient care is equal to or better than comparable hospital care. IPMR’s ASC’s semiannual Patient Satisfaction Surveys have an overall satisfaction rate of over 94%, which is higher than the national average.
Because the vast majority of our procedures are performed with local anesthesia, patients experience shorter procedure and recovery times.
• Modern Healthcare
• Foundation for government accountability
• Society for human resource management
• Ambulatory Surgery Center Association
IPM&R is excited to offer a new running clinic in our Boise office on Friday’s. Bob Pollman, PA-C who is an avid runner will be seeing runners who have any questions, concerns, or injuries. He is excited to help fellow runners. Call our office today to schedule your appointment 208-489-4016.
Bob running near the top of Hidden Peak at Snowbird Ski Resort at 11,000 feet, Summer 2016.
Tiffany Mecham, CMPE - Administrator
Tiffany Mecham is the Administrator at Idaho Physical Medicine and Rehabilitation, PA. She is a Board Certified Medical Practice Executive (CMPE) through the American College of Medical Practice Executives. Prior to being the administrator for IPMR she was a Clinic Administrator for Primary Health Medical Group and also a Clinic Manager for Idaho Physical Medicine and Rehabilitation. A graduate of Idaho State University, Tiffany has a Bachelor of Healthcare Administration and a Minor in Business. She is an active member of Medical Group Management Association (MGMA) and Idaho MGMA. She enjoys running, traveling, and spending time with her family.
Laura Gregg, BSN, RN - Director of Nursing
Laura Gregg is the Director of Nursing in the Ambulatory Surgery Center at Idaho Physical Medicine and Rehabilitation, PA. She is a Registered Nurse through the Idaho State Board of Nursing. Prior to being the Director of Nursing for IPMR she was an Operating Room Circulator for St. Luke’s Hospital in Boise, ID and also a surgical nurse for Buckhead Facial Plastic Surgery in Atlanta, GA. A graduate of the University of North Dakota, Laura has a Bachelor of Science in Nursing. She is a member of The Association of PeriOperative Registered Nurses (AORN), Medical Group Management Association (MGMA), Idaho MGMA, and the Association for Professionals in Infection Control and Epidemiology (APIC). She enjoys hiking, gardening, and spending time with her family.
Abraham Ortiz-Meridian Clinic Manager
Abraham Ortiz (Abe) is the Clinic Manager for Idaho Physical Medicine and Rehabilitation, PA. Prior to joining IPMR, Abe was the Office Manager for the Surgical Specialists, Neuro-Surgery, & Weight Management Institute Clinic for Portneuf Medical Center and Operations Manager for Medical Specialties of Idaho. A graduate from Idaho State University, Abe has his Bachelors in Healthcare Administration and a Minor in Business. Abraham is currently working to complete his Master’s in Business Administration. He is an active member of Medical Group Management Association (MGMA), Idaho MGMA, and American College of Healthcare Executives (ACHE). He enjoys mountain biking, camping, hiking, snowmobiling, and especially cars.
Jennifer Pfefferle, RHIT, CPC-EHR Project Manager
Jennifer Pfefferle is the EHR Project Manager at Idaho Physical Medicine and Rehabilitation, PA. She is a credentialed Registered Health Information Technician (RHIT) through the American Health Information Management Association and Certified Professional Coder (CPC) through American Academy of Professional Coders. Her prior experience includes Medical Coding, Health Information Management, and EHR Implementation. She is a medical coding instructor and works with apprenticeships at College of Western Idaho and has also taught as an Adjunct Professor at Boise State University. A graduate of Boise State University, Jennifer has a Bachelor of Health Informatics and Information Management. She is an active member of Medical Group Management Association (MGMA) and Idaho MGMA. She enjoys spending time with her family and volunteering in the community.
Susan Plourde, CPC - Billing Manager
Susan Plourde is the Billing Manger at Idaho Physical Medicine and Rehabilitation. She is a Certified Professional Coder (CPC) through the American Academy of Professional Coders. She has worked at Idaho Physical Medicine and Rehabilitation since 1999, and has held various roles within the group. She started as a Medical Secretary, moved into the role of Administrative Assistant, later assisted with Medical Transcription, and then transitioned into the Billing Department doing billing and coding. Earning her CPC credential in 2004, she became the Billing Lead and is now the Billing Manager! She is an active member of the American Academy of Professional Coders (AAPC), Medical Group Management Association (MGMA), and Idaho MGMA. She enjoys spending time with her family, cars, watching auto racing especially drag racing, camping, and fishing.
Monica Vela, CMAA-Boise Clinic Manager
Monica Vela is the Clinic Manager at Idaho Physical Medicine and Rehabilitation, PA. She is a Certified Medical Administrative Assistant (CMAA) through the National Healthcareer Association. Her prior experience includes Administrative Medical Assistant for Dr. Nancy Greenwald at IPMR and the Mammography/ Genetics Testing Coordinator at The Imaging Center of Idaho. A graduate from Stevens-Henager College, Monica has an Associate of Occupational Studies degree. She is currently pursuing a degree in Business. She is an active member of Medical Group Management Association (MGMA) and Education Director on the Idaho MGMA board. She enjoys reading, movies, and family time.